Personalized products
Customized products cannot be returned for change of mind because they are made specifically from the customer's approved photos, name, message, size and variants.
COXAM CUSTOMER POLICY
Returns, Replacement & Refund Policy
Last updated: 23 August 2026
Eligible replacement
A replacement may be offered when the delivered item is damaged, materially different from the approved design, incorrectly personalized by COXAM or missing a confirmed component.
Reporting an issue
Contact COXAM within 24 hours of delivery with the order reference, parcel label, clear product photos and an uninterrupted unboxing video starting from the sealed package.
Resolution
After verification, COXAM may repair, replace or refund the affected item as appropriate. Refunds, when approved, are sent to the original payment method or mutually agreed account within the applicable banking timeline.
Not covered
Minor colour differences caused by screens, low-quality customer photos, spelling approved by the customer, expected handmade variation and damage after delivery are not considered manufacturing defects.
Need clarification before ordering?
Contact COXAM with the product name and delivery pincode.