How do I personalize a product?
Choose the available variants, enter the name or message, upload the required photos and add the product to your bag. COXAM confirms the final design on WhatsApp before production.
COXAM CUSTOMER POLICY
Frequently Asked Questions
Last updated: 24 August 2026
When will I receive the design preview?
The team reviews photo quality and shares the preview after the order request is received. Production begins after your approval.
What are the delivery charges?
Home delivery is ₹60. Eligible non-hamper carts above ₹1,999 receive free home delivery. Hampers always carry the delivery charge. Store pickup is free.
Can I collect my order from the store?
Yes. Select Collect from COXAM Store during checkout and no delivery charge will apply.
How can I track an order?
Use the order ID and the same 10-digit phone number on the Track Order page. Courier tracking appears after dispatch.
Can I send gifts abroad?
International delivery depends on the destination and selected product. COXAM confirms serviceability, courier and timeline before payment.
Need clarification before ordering?
Contact COXAM with the product name and delivery pincode.